1. Introduction.
At The Outdoor Experience Co. (OdECo., Edinburgh), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent and responsible matter.

This Privacy explains what personal data we collect, how we use it, how we protect it and the rights you have regarding your information when you use our website or services. 

2). Information We Collect.
We may collect the following types of information when you interact with our website or services.

2.1. Personal Information.
This includes information that identifies you directly, such as:

• Name.

• Email address.

• Phone number.

• Billing Information.

• Event booking details.

• Address (if required for service delivery).

 

We collect this information when you:

• Submit an enquiry.

• Book a service. 

• Contact our team.

• Subscribe to updates.

2.2 Technical Information.
When you visit our website, we may automatically collect technical information including:

• IP address.

• Browse type.

• Device information.

• Operating system.

• Website usage data.

This information helps us understand how visitors use our website and improve performance.

2.3 Usage Information.
We may collect data about how you interact with our website, including:

• Page visits.

• Links clicked.

• Time spent on pages.

• Referring websites.

This helps us improve user experience and our services. 
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3. How We Use Your Information
We use your information for the following purposes:

 

Service Delivery.

To manage bookings, provide services, confirm events, and respond to enquiries.

 

Customer Communication

To Send booking confirmations, updates, service information, and important notifications

Marketing 
With your consent, we may send:

• Promotional offers.

• Event updates.

• News about OdECo services.

You can unsubscribe at any time. 

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Website Improvement.

To analyse website performance and improve our services and user experience.

 

Legal Compliance.
To comply with legal obligations and resolve disputes if necessary. 

4. Sharing Your Information.
We respect your privacy and do not sell your personal information.

 

However, we may share your data with trusted third parties when necessary to perate our services including:

• Payment processing.

• Website hosting providers. 

• Event partners or technicians.

• Marketing and Analytics platforms. 

These third parties are required to keep your information secure and only use it for the services they provide to us. 

We may also disclose information if required by law.
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5. Data Security.
We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access.

Security measures include:

• Secure servers.

• Data encryption where appropriate.

• Restricted access to personal information.

• Trusted third-party platforms for payments and communication.

 

6. Data Retention.
We retain personal information only for as long as necessary to:

• Provide services.

• Maintain business records.

• Comply with legal obligations.

Once information is no longer required, it will be securely deleted. 

7. Your Rights.
Under UK data protection law, you have the right to:

• Access to your personal data.

• Request corrections to inaccurate information.

• Request deletion of your data.

• Restrict how your data is processed.

• Withdraw consent for marketing communications.

To exercise any of these rights, please contact us. 

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8. Cookies.

Our website use cookies to enhance user experience and improve website functionality.

Cookies may be used for:

• Website analytics.

• Performance monitoring.

• User experience improvements.

You can control cookies through your browser settings.​

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9. Third-Party Links.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external website.

We encourage you to review their privacy policies when visiting those websites. 

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10. Data Protection Registration.

The Outdoor experience Co. (OdECo., Edinburgh) Ltd is registered with the UK Information Commissioner's Office (ICO) as a data controller in accordance with UK data protection law.

We are committed to processing personal data responsibly and in compliance with the UK GDPR and Data Protection Act 2018.

​

If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Officer.

​

Information Commissioner's Office.

Wycliff House

Water Lane

Wilmslow

Cheshire.

SK9 5AF

Website: www.ico.org.uk

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However, we encourage you to contact us first so we can resolve any concerns directly.

 

11).Contact Information.
If you have questions about this Privacy Policy or how we handle your personal data, please contact us. 

The Outdoor Experience Co. (OdECo., Edinburgh).

enquiries@odecoevents.co.uk

+447836421012

Registered Address: 5 South Charlotte Street.

Edinburgh.

EH2 4AN